Customer Service: New Agreement Between Customers and Businesses? #infographic

Here’s a rare example of a convergence of interests between an organization and its customers. Customers increasingly want service from a social channel (beats waiting on a phone line to talk with someone with very few clues), and organizations want to save money on call centers.

Social Customer Care Infographic by Five9
Social Customer Care Infographic presented by Five9

Posted by Philip Emmanuele, June 2014

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